Lower Grille - Subaru (57731VC210)

Shipping Time

Please allow 24-48 hours for us to process your order. Most in stock orders will arrive within 7-10 business days within the contiguous U.S. If we are out of stock of an item ordered we will order it from our distribution center warehouse which can add an additional 7-10 days to your delivery date. Parts that are on an excessive backorder of greater than 30 days will be noted on the product page itself. A product that is available for sale does not reflect our actual inventory as it’s constantly changing.

When a package is in transit, shipping times DO NOT include weekends. All orders are shipped complete.

Dynamic Shipping Cost Calculation

The shipping costs for orders are dynamically calculated when customers go through our checkout process. The calculation for shipping costs factor in the dimensions and weight of the products being purchased as well as the shipping destination and other shipping company-specific delivery options presented to the user when checking out.

UPS is our carrier of choice.

Refused Shipments

Freight charges incurred by the sender while attempting to deliver merchandise which is refused will be billed to the customer.

Core Charges

Customers are responsible for return shipping of a core if a core is required. Cores need to be sent back within their original packaging in order to be eligible for refund. Cores should be sent back to the address found on our contact us page. The package label should include “Core (your order number”

Canada & International Shipping

UPS is our carrier of choice. Shipping costs do not include duties, taxes or brokerage fees which will be due at the time of delivery. This amount is in addition to the shipping charges paid on your order.

General

Please contact us if you are dissatisfied with or need to return an item. Damaged or missing items must be reported within 48 hours of receipt. We will accept the return provided it is unused, in original box/package, is in like new condition and returned within 30 days of receipt.

Some Special ordered parts, Electrical parts Performance parts and Touch-Up Paints are non-returnable. Refunds will not be authorized on items that have been altered and/or painted.

No refunds or exchanges will be accepted after 30 days of receipt.

Return Window

We will accept returns within 30 calendar days from the date of the first invoice unless otherwise explicitly stated at the time of purchase.

Contacting us for Refunds

To initiate a return, please either email us at [email protected] or submit a ticket or request a callback from us via this page: https://www.subarupartspros.com/contact-us and a member of our team will get back to you with assistance and next steps to process your return for a replacement or a refund.

Item Condition

Products being returned must be unused, uninstalled and in their original condition. This means that the products should not have been modified, altered or damaged as a result of attempted installation or usage. Products being returned should also come with all accessories and original packaging.

Items that were damaged, lost or stolen in transit

In the event your item gets lost or damaged in transit please contact us immediately at [email protected] or submit a ticket or request a callback from us via this page: https://www.subarupartspros.com/contact-us and a member of our team will get back to you with assistance and next steps. Do not initiate a claim directly with the carrier.

Required Details for Returns

When getting in touch with us for a Return, make sure to include the following information for us to easily reference your order and facilitate the return quicker:

• Your name

• Email address

• Order Number

• Items you intend to return

• Detailed explanation of why items are being returned

• Indicate whether you want a replacement or a refund

Our team will contact you should we need additional information.

Restocking Fees and Other Charges

Nope, Not here! We do not charge any re-stocking fees.

Refund Method

For approved returns where customers wish to request for a refund, we will initiate a refund applicable to the original payment method used by the customer for the original order within 3 days. Please be aware that the time between us initiating the refund to the refund being reflected to your account varies across payment methods and financial institutions.